3.2x Increase in Qualified Applications Using Live Transfer Leads
How Funding Circle transformed their application process with real-time prospect connections
Executive Summary
Funding Circle, a global alternative lending platform with over 650 employees, partnered with Master MCA to implement live transfer leads into their merchant cash advance operations. Within just 4 months, they achieved a remarkable 3.2x increase in qualified applications and reduced time-to-contact by 76%.
The implementation resulted in a $12.4 million increase in quarterly funding volume, 52% improvement in conversion rates, and 41% decrease in cost per acquisition. This case study explores how Funding Circle transformed their sales process and significantly improved their operational efficiency using Master MCA's live transfer leads.
Company Background
Founded in 2010, Funding Circle is one of the world's leading alternative lending platforms, connecting small businesses with investors to provide fast, flexible funding solutions. With operations across the US, UK, and Europe, they have facilitated over $2.1 billion in annual funding volume, serving more than 100,000 small businesses globally.
Prior to partnering with Master MCA, Funding Circle's merchant cash advance division was facing significant operational challenges. Despite their market leadership position, they were struggling with slow response times, qualification inefficiency, and intense competition that was limiting their growth potential.
Company Facts
- Founded: 2010
- Employees: 650+
- Location: Global (US, UK, EU)
- Industry: Alternative Lending
- Annual Volume: $2.1B+
The Challenge
Despite their market leadership position, Funding Circle's merchant cash advance division faced several significant operational challenges that were limiting their growth potential:
Slow Response Times
Average time-to-contact was 18 minutes, allowing competitors to reach prospects first and secure deals before Funding Circle could engage.
Qualification Inefficiency
Sales representatives spent an average of 12+ minutes per call just determining if prospects were qualified for merchant cash advances.
Lead Quality Issues
Traditional lead sources provided contacts that were often outdated, unqualified, or uninterested, resulting in low conversion rates.
Intense Competition
The merchant cash advance market had become increasingly saturated, making it harder to differentiate and maintain market share growth.
The Solution
After evaluating several lead providers, Funding Circle chose Master MCA's live transfer leads for their real-time connection capability and pre-qualified prospects. The implementation included:
Live Transfer Technology
Master MCA provided real-time transfers of pre-qualified prospects actively seeking merchant cash advance funding, connecting them directly to Funding Circle's sales team.
Pre-Qualification Process
Each prospect was pre-qualified for basic MCA requirements including business age, monthly revenue, and funding need before being transferred live.
Call Center Integration
We worked with Funding Circle to integrate the live transfer system directly into their call center infrastructure with seamless routing capabilities.
Specialized Training
Master MCA provided comprehensive training for Funding Circle's sales team on how to effectively handle live transfer calls and maximize conversion rates.
Implementation Timeline
System Integration & Team Training
Integrated live transfer system with call center infrastructure and trained sales team on new processes.
Script Optimization & Process Refinement
Developed specialized scripts for live transfers and optimized qualification processes.
Volume Scaling & Performance Monitoring
Increased transfer volume and implemented real-time performance tracking systems.
Full Implementation & Results Analysis
Achieved full operational capacity and analyzed comprehensive performance metrics.
The Results
Within 4 months of implementing Master MCA's live transfer leads, Funding Circle achieved remarkable results that transformed their merchant cash advance operations:
Performance Analysis
Before Live Transfers
- 180 qualified applications/month
- 18-minute average time-to-contact
- 8.3% conversion rate
- $30.2M quarterly funding volume
- $485 cost per acquisition
After Live Transfers
- 576 qualified applications/month
- 2.8-minute average time-to-contact
- 12.6% conversion rate
- $42.6M quarterly funding volume
- $287 cost per acquisition
Future Plans
Following their success with Master MCA's live transfer leads, Funding Circle has developed an ambitious growth strategy:
Scale Live Transfer Volume
Funding Circle plans to increase their live transfer volume by 150% over the next 12 months to support aggressive growth targets.
International Expansion
Applying live transfer strategies to their UK and European operations to replicate the success achieved in the US market.
Multi-Channel Integration
Combining live transfers with other Master MCA lead types for a comprehensive, multi-channel lead generation strategy.
Technology Enhancement
Investing in AI-powered call routing and real-time analytics to further optimize live transfer performance and conversion rates.
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